Privacy Policy

Privacy Policy

01 Introduction

At Elite Medical Care (“we,” “us,” or “our”), we are committed to protecting your privacy in accordance with applicable laws, including HIPAA, CCPA, and CalOPPA. This Privacy Policy explains how we collect, use, maintain, and safeguard the personal and non-personal information you provide when accessing our website, elitemcare.com (the “Website”).

This Policy applies to all data collected through your interactions with our Website and related services, describing our practices for handling information consistent with privacy regulations and ethical standards. We do not share your personal information with third parties except as described herein and provide you with choices regarding your data.

02 Information We Collect

We collect personal and non-personal information from users of our Website to enhance functionality, user experience, and service delivery nationwide. This information may include:

Personal Information

Data that identifies you as an individual, such as:

• Name
• Email address
• Telephone number
• Mailing address
• Any other identifier you voluntarily provide that can be used to contact you online or offline

Non-Personal Information

Technical data and usage details, such as:

• Your internet connection type
• Browser and device information
• IP address
• Pages visited, access times, and referring websites
• General location data (e.g., city or region)

This data helps us understand how users nationwide interact with our Website and enables us to continually improve our digital services.

03 How We Collect Your Information

We collect information in the following ways:

Directly from You

When you:

• Fill out forms on our Website
• Contact us via email, phone, or chat
• Subscribe to communications or request information

Automatically Through Website Interactions

As you navigate through the Website, we may collect certain data using:

• Cookies
• Web beacons
• Log files
• Other tracking technologies

This includes usage details, IP addresses, browser types, and other diagnostic information.

From Third Parties

We may receive information from:

• Our business service providers and partners
• Analytics tools
• Marketing platforms that support us in improving our services and communication nationwide

04 How We Use Your Information

We may use the information we collect for the following purposes:

• To operate and maintain our Website – including enhancing functionality, improving user experience, and delivering relevant, timely content.
• To provide information about our services, such as administrative coordination, provider network capabilities, and responding to general service inquiries.
• To fulfill the purpose for which you provided your information, including responding to inquiries, processing contact forms, or coordinating consultations.
• To enforce our legal rights and meet regulatory obligations, including usage monitoring, fraud prevention, and compliance requirements.
• For internal operations such as data analysis, system maintenance, quality assurance, and customer support to ensure service excellence nationwide.
• For other purposes disclosed at the time of collection, provided they align with this Privacy Policy and support our commitment to compliant, patient-centered care.

05 Disclosure of Your Information

Elite Medical Care (EMC) does not sell or rent your personal information. We may share your information only as necessary to support compliant, patient-centered care coordination and operational needs nationwide. Such disclosures may include sharing information with:

• Trusted service providers who assist with administrative, technical, or operational functions.
• Analytics and marketing partners who help us improve our services and communications while maintaining strict privacy protections.
• Legal and regulatory authorities, when required to comply with laws, prevent fraud, or enforce our legal rights.

All third parties with whom we share information are contractually required to safeguard your data and adhere to applicable privacy laws, including HIPAA and other federal and state regulations.

We remain committed to protecting your information and ensuring it is used solely to support ethical, compliant care coordination nationwide.

06 Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure. These measures include secure data storage, encryption protocols, role-based access controls, and continuous system monitoring.

While we take reasonable steps to protect the information we collect, no method of transmission over the Internet or method of electronic storage can guarantee absolute security. Therefore, absolute security cannot be guaranteed.

07 California Privacy Rights

If you are a California resident, you may have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), regarding your personal information. These rights may include:

• The right to know the categories of personal information we collect and how we use it
• The right to request access to your personal information
• The right to request deletion of your personal information, subject to applicable exceptions
• The right to opt out of the sale or sharing of personal information, where applicable
• The right to correct inaccurate personal information
• The right to limit the use or disclosure of sensitive personal information

To learn more about your rights and how to exercise them, please review our CCPA Privacy Notice for California Residents.

08 Children Under the Age of 16

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have inadvertently received personal information from a user under the age of 16 without verified parental consent, we will promptly delete that information.

09 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational reasons. When updates occur, we will revise the “Effective Date” at the top of this page. We encourage you to review this page regularly to stay informed about how we protect your information.

10 HIPAA Compliance

As a Management Services Organization, Elite Medical Care may, in providing administrative and operational support to healthcare providers, encounter Protected Health Information (PHI). We are committed to safeguarding any PHI in accordance with applicable laws and our internal privacy and security protocols.

All access to PHI is strictly limited to administrative purposes and governed by our HIPAA Compliance Statement, which details our policies for secure handling, data protection, and our role as a non-clinical support entity. Elite Medical Care does not provide medical services or influence clinical decisions.

11 California Online Privacy Protection Act (CalOPPA)

Elite Medical Care is committed to protecting the privacy rights of all users, including compliance with the California Online Privacy Protection Act (CalOPPA). This section explains how we comply with CalOPPA regarding information collected through our website.

In accordance with CalOPPA:

• Users may visit our website anonymously.
• Our Privacy Policy includes the word “Privacy” and is accessible through a clear link on our homepage.
• Any updates to this Privacy Policy will be posted on this page with an updated effective date.
• Users may request to update or correct their personal information by contacting us directly.
• We do not track users across third-party websites and therefore do not respond to “Do Not Track” (DNT) browser signals.

Elite Medical Care values transparency and user control. For any questions regarding privacy practices, please contact us using the information provided on this site.